Terms of Service

Last Updated: 3/10/25

Overview
These Terms of Service (“Terms”) govern your use of Charlie’s Kitchen, LLC’s website and services (“Site”). By accessing or using the Site, you agree to comply with these Terms.

Contact Information
For inquiries, please contact us at admin@charlieskitchenstl.com.

1. Online Store Terms
   By using our Site, you confirm you are at least 18 years old. Products are for lawful use only.
2. General Conditions
   We reserve the right to refuse service at any time. By using our Site, you agree not to reproduce, duplicate, or exploit any part of the Site without permission.
3. Product Information & Modifications
   Product formulations may be adjusted without notice due to supply chain changes. Products should be stored at room temperature (no warmer than 74°F) and have a shelf life of 6 months. Refunds and exchanges follow our Return and Refund Policy.
4. Accuracy of Billing and Account Information
   You agree to provide accurate billing information. We may refuse orders suspected of fraud or resale.
5. Optional Tools
   We may provide access to third-party tools. Your use of these tools is at your own risk and subject to their respective terms.
6. Third-Party Links
   Our Site may contain links to third-party websites. We are not responsible for these sites or their content.
7. Customer Reviews and Feedback
   We reserve the right to publish reviews on our website and social media. Any comments submitted must not infringe third-party rights.
8. Personal Information
   Your use of our Site is governed by our Privacy Policy.
9. Errors and Inaccuracies
   We may correct any errors or omissions on our Site, including pricing, product descriptions, or availability.
10. Prohibited Uses
    Prohibited activities include illegal conduct, harassment, submitting false information, and violating intellectual property rights.
11. Return and Refund Policy
    We want you to be satisfied with your purchase. Please review our refund and return policies below:
    Returns: Due to the nature of our products, we do not accept returns for opened or used items.
    Refunds: Refunds will be issued for defective or damaged products. Please email admin@charlieskitchenstl.com with photos of the issue within 7 days of delivery.
    Subscription Cancellations: Subscription orders require a minimum two-month commitment. You may cancel anytime after the second billing cycle.
    Exchanges: If you receive an incorrect or damaged item, contact us immediately for a replacement.
12. Disclaimer of Warranties & Limitation of Liability
    Our Site and products are provided “as is” and “as available” without warranties. We are not liable for damages from the use of our products or Site.
13. Changes to Terms of Service
    We may update these Terms, which will be posted on this page. Continued use of the Site constitutes acceptance of the revised Terms.
14. Governing Law
    These Terms are governed by the laws of the State of Missouri.
15. Contact Information
    Questions about these Terms should be sent to admin@charlieskitchenstl.com.